← Back to GrowOut Co.Terms of Service
Effective May 18, 2026
The short version: You buy, we deliver, we refund if we miss. Full version below.
1. Agreement to Terms
By accessing or using the services provided by GrowOut Co. LLC ("GrowOut Co.", "we", "us", or "our") at creatives.growoutco.com, you agree to be bound by these Terms of Service and all policies incorporated by reference (Privacy Policy, Refund Policy, Delivery Policy, and the AI Content & Acceptable Use Disclosure). If you do not agree, do not use our services. GrowOut Co. LLC is a limited liability company registered in the State of New Mexico, USA, registered address 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, USA. These Terms apply to all customers worldwide; additional mandatory consumer rights in your country of residence apply where law requires and are not waived by these Terms.
2. Services
GrowOut Co. provides AI-assisted advertising creative production for brands running paid media. Depending on the plan purchased, deliverables may include: static image ad creatives; short-form video ad creatives produced using AI tools and AI-generated or AI-assisted on-screen presenters/actors ("AI UGC"); combined static-and-video bundles; audience-persona strategy documents; and pre-written ad copy. All creative output is produced using artificial-intelligence systems; see the AI Content & Acceptable Use Disclosure. Services are sold on a per-order, non-subscription basis unless agreed in writing. Plans, inclusions, volumes, and delivery windows are as described on creatives.growoutco.com at the time of purchase and in the Delivery Policy; the order confirmation and the plan as displayed at checkout are the controlling description of what you purchased.
3. AI-Generated Content
You acknowledge that all deliverables are produced using artificial-intelligence systems and may include AI-generated imagery, AI-generated or AI-assisted human-appearing presenters, scenes, and text. AI-generated people are synthetic and do not depict real individuals. We make no representation that AI output is unique, and substantially similar output may be produced for other customers. You are responsible for ensuring your use of AI-generated creatives complies with the advertising policies of the platforms you run them on (including any AI-disclosure requirements) and with applicable law in the markets you advertise in. See the AI Content & Acceptable Use Disclosure for full terms.
4. Commercial Licence
Upon (a) full payment and (b) your acceptance of the final unwatermarked deliverables, GrowOut Co. grants you a non-exclusive, worldwide, royalty-free, perpetual licence to use, modify, reproduce, and display the delivered creatives for any lawful commercial purpose, including paid advertising, owned media, websites, and sublicensing to media buyers acting on your behalf. This licence is conditional on payment not being reversed and on no refund being issued for the order; if a refund is issued or a payment is charged back, the licence terminates automatically as set out in the Refund Policy. Watermarked preview files are licensed only for internal review and approval and may not be published or used in live advertising.
5. Intellectual Property
GrowOut Co. retains all rights in its production processes, AI models, prompts, methodologies, and systems. The Section 4 licence covers delivered output only, not underlying systems. You represent and warrant that all brand assets, product images, logos, and materials you provide are owned by you or licensed to you for this use, and you indemnify GrowOut Co. against third-party claims arising from materials you provide or from your use or distribution of delivered creatives in your advertising.
6. Payment Terms
All prices are in USD and payable in full at order placement via Stripe. We do not store card data; processing is by Stripe, Inc. under Stripe's terms. Prices are as displayed at checkout; promotional or introductory pricing applies only to the order on which it is shown.
7. Refunds and Cancellations
Refunds are governed by the Refund Policy at creatives.growoutco.com/refund, incorporated by reference. The Refund Policy's eligibility conditions and exclusions are part of this agreement. Marketing statements on the site are summaries; the Refund Policy controls in the event of any conflict.
8. Acceptable Use
You may not use our services to produce creatives for: illegal products/services; sexually explicit/adult content; weapons, drugs, or controlled substances; misleading, fraudulent, or deceptive advertising; content violating the advertising policies of any platform you will run it on; content infringing third-party IP, publicity, or privacy rights; or content that misuses AI-generated likenesses (e.g. implying a synthetic person is a real endorser). We may refuse or cancel any order we determine in our reasonable discretion violates this section; see the AI Content & Acceptable Use Disclosure.
9. Limitation of Liability
To the maximum extent permitted by applicable law, GrowOut Co. LLC is not liable for indirect, incidental, special, consequential, or punitive damages. Our total aggregate liability for any claim arising from an order shall not exceed the amount you paid for that order. Nothing in these Terms excludes liability that cannot be excluded under applicable law (including certain consumer rights and liability for fraud).
10. Disclaimer of Warranties
Services are provided "as is" and "as available". We stand behind the quality of our work against your written brief and provide the remedies in the Refund Policy. We do not guarantee any advertising performance outcome, ROAS, CTR, conversion rate, or platform approval. Advertising performance depends on factors outside our control. This disclaimer is consistent with, and controls over, any general marketing language on the site.
11. Governing Law & Disputes
These Terms are governed by the laws of the State of New Mexico, USA, without regard to conflict-of-law principles. Disputes are subject to the exclusive jurisdiction of the courts of New Mexico, USA, except where applicable consumer law grants you a non-waivable right to bring proceedings in your country of residence.
12. Changes to Terms
We may update these Terms; changes are posted here with a new effective date. Material changes do not apply retroactively to orders already placed. Continued use after changes constitutes acceptance.
Questions about our terms?
GrowOut Co. LLC
1209 Mountain Road PL NE, STE R
Albuquerque, NM 87110, USA